Refund & Return Policy
What you can return, when, and how refunds are issued.
1. Summary
| Situation | Outcome |
|---|---|
| Unopened, unmodified part returned within 14 days | Refund less 20% restocking fee; you pay return freight |
| Part trimmed, drilled, prepped, painted or installed | Not returnable |
| Wrong item shipped or item damaged in transit | Full remedy at our cost |
| Manufacturing defect within 12 months | Replacement, freight paid by us |
| Order cancelled before production starts | Full refund |
| Order cancelled after production starts | Deposit retained; balance refunded |
2. Made-to-order products
Most FIERRO parts are composite components manufactured to order for a specific chassis. Production begins once payment clears. This is why cancellation terms tighten once tooling and lay-up time have been committed — please confirm fitment with our team before ordering.
3. Standard returns (14 days)
You may return an unmodified, unpainted, uninstalled part within 14 days of delivery. To be eligible the part must be in its original condition and packaging, with no trimming, drilling, sanding, primer, paint or adhesive applied.
- Contact us first — returns sent without authorisation cannot be processed.
- A 20% restocking fee applies, reflecting inspection, repackaging and re-shelving.
- Return freight is paid by the buyer. Body kits ship as oversized freight and this can be substantial; please factor it in.
- Original outbound shipping charges are not refundable.
- The part must arrive undamaged. We recommend insuring the return shipment.
4. Non-returnable items
- Parts that have been trimmed, cut, drilled, test-fitted with modification, prepped, primed or painted.
- Parts that have been installed on a vehicle.
- Custom finishes, bespoke liveries and special-order colours.
- Clearance or final-sale items, where marked.
Once a part has been altered to suit your car, it can no longer be sold to anyone else — that is the reason for this restriction.
5. Damaged, defective or incorrect items
Inspect your shipment on arrival. If a crate shows damage, note it on the carrier's delivery paperwork before signing.
- Report transit damage within 5 business days of delivery, with photographs of the packaging and the part.
- If we shipped the wrong item, we will arrange collection and send the correct part at our cost.
- Manufacturing defects are covered by the warranty in section 7.
In these cases you pay nothing — no restocking fee and no return freight.
6. Cancellations
- Before production begins — cancel for a full refund.
- After production begins — the build slot and materials are already committed. Where a deposit was taken it is retained; any balance paid is refunded.
- Contact us as early as possible; we will always tell you honestly what stage your order has reached.
7. Warranty
FIERRO parts carry a 12-month warranty from the date of delivery against delamination, resin failure and manufacturing defects. If a part fails within that period we will replace it and cover freight.
The warranty does not cover: damage from accident, impact, road debris or misuse; damage caused by improper installation; normal wear; UV fading of an unprotected finish; or parts modified beyond normal fitting. Composite parts are not structural safety components and are not warranted for track or competition use.
8. How refunds are issued
Approved refunds are returned to the original payment method. Card refunds are typically visible within 5–10 business days, depending on your issuer. Bank transfers are refunded to the originating account and may take longer for international payments. We do not issue cash refunds or refunds to a different payment method than the one used.
We will confirm once a refund has been issued. If it has not appeared after 10 business days, contact your bank or card issuer first, then get in touch with us and we will provide the transaction reference.
9. Duties and taxes on international returns
Import duties, taxes and customs fees paid on an international order are set by your country and are not refundable by us. You may be able to reclaim them from your own customs authority.
10. How to start a return
Email support@fierroautoparts.com with your order number, the item concerned, the reason for return and photographs where relevant. We will respond with authorisation and return instructions. You can find your order number at any time using Track Order.
11. Contact
FIERRO AUTO PARTS LLC
311 E 157th St, Gardena, CA 90248, United States
support@fierroautoparts.com