1. Who we are
FIERRO AUTO PARTS LLC ("FIERRO", "we", "us") operates fierroautoparts.com and sells automotive aerodynamic components. We are the data controller for personal information collected through this website. You can reach us at support@fierroautoparts.com.
2. Information we collect
We only collect what we need to sell you a part and get it to you:
- Order information — your name, email address, telephone number, shipping address and the items you ordered.
- Vehicle information — anything you volunteer for fitment purposes, such as your VIN, model year, trim or paint code.
- Communications — messages you send us through the fitment desk or by email.
- Marketing — your email address, if you choose to subscribe to product announcements.
- Technical data — standard web server logs, including IP address and browser type, kept for security and troubleshooting.
3. Payment information
We do not collect, process or store your card details. Card payments are handled entirely by our third-party payment processor over an encrypted connection. We receive only a confirmation that payment succeeded and a transaction reference. If you pay by bank transfer, we receive the payment reference from our bank.
4. How we use your information
- To process, manufacture and ship your order.
- To confirm fitment for your specific vehicle.
- To respond to your enquiries and provide customer support.
- To handle returns, warranty claims and refunds.
- To meet our legal, tax and accounting obligations.
- To send product announcements, only where you have opted in. You can unsubscribe at any time.
We do not sell, rent or trade your personal information to anyone.
5. Who we share it with
We share personal information only with parties who need it to fulfil your order:
- Payment processors — to take payment and handle refunds and chargebacks.
- Shipping and freight carriers — to deliver your order and provide tracking.
- Customs authorities — where required for international shipments.
- Hosting and infrastructure providers — who store the data on our behalf under contract.
- Law enforcement or regulators — where we are legally required to do so.
6. International transfers
We ship worldwide, and our hosting and payment providers may process data in countries other than your own, including the United States. Where personal data is transferred internationally we rely on appropriate safeguards offered by those providers.
7. How long we keep it
Order records are retained for as long as needed to support warranty claims and to satisfy tax and accounting requirements, typically seven years. Marketing contacts are kept until you unsubscribe. Server logs are retained for a short period for security purposes.
8. How we protect it
The site is served exclusively over HTTPS. Administrative access is restricted, password-protected and session-limited. Passwords are stored only as salted cryptographic hashes and are never recoverable in plain text. Databases are access-controlled and not exposed publicly.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent for marketing. California residents have specific rights under the CCPA/CPRA, including the right to know what personal information we collect and the right to request its deletion. We do not sell or share personal information as those terms are defined under California law.
To exercise any of these rights, email support@fierroautoparts.com. We will verify your identity before acting on a request and will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights.
10. Cookies
We use only what the store needs to function. Your shopping cart is stored locally in your own browser, not on our servers. A single secure cookie is used to keep staff signed in to the administration console. We do not use third-party advertising or cross-site tracking cookies.
11. Children
This site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
12. Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes will be highlighted on the site.
13. Contact
FIERRO AUTO PARTS LLC
311 E 157th St, Gardena, CA 90248, United States
support@fierroautoparts.com